Privacy Policy

Last updated: July 29, 2026

This Privacy Policy explains how Puffin Painting collects, uses, protects, and shares information when you visit this website, call, text, email, submit a quote form, or request painting, staining, color consultation, drywall, siding, trim, or repair service.

Information We Collect

We collect information you choose to send us so we can respond to your painting request. This may include your name, phone number, email address, service address, preferred contact method, service needed, how you found us, photos or notes you provide, and details about painting, staining, color consultation, drywall, siding, trim, repair, or other project concerns.

When you submit an online estimate or contact form, we also record your non-marketing text-message consent choice, the disclosure version shown with the checkbox, the form or page used, and the date and time of submission. These records help us honor your communication choices and document consent.

When you use the website, basic technical information may also be collected automatically, such as your browser type, device type, pages visited, referring page, approximate location, IP address, and cookie or analytics data.

How We Use Information

We use information to respond to quote requests, schedule service, confirm availability, call or text you back, provide customer support, prepare for service visits, send service-related updates, understand how customers find us, protect the website from spam or abuse, improve the website, and maintain business and consent records.

We do not sell your personal information. We do not use your contact information for unrelated marketing lists unless you separately agree to receive that kind of communication.

Calls, Texts, and Email

By checking the required SMS consent box and submitting an online form, you consent to receive non-marketing text messages from Puffin Painting about your estimate request and related service updates. Message frequency varies, and message and data rates may apply. Reply HELP for assistance or STOP to opt out.

The online form requires SMS consent, but consent is not a condition of purchasing services. If you do not want to consent to text messages, you may request an estimate by calling us using the phone number on this page. This consent does not authorize marketing or promotional text messages.

You may also ask us to stop non-essential email communication. Opting out of text messages does not prevent us from responding through another method when appropriate and permitted.

Contact Forms and Spam Protection

Our forms may use security features such as hidden spam fields, timestamps, server logs, consent records, referral-source fields, and validation checks. These tools help prevent automated submissions, protect the website, and document the request. Form submissions may be stored in email, website records, customer records, scheduling systems, or the Kongify Gateway.

Cookies, Analytics, and Website Tools

This website may use cookies, analytics tools, embedded maps, social links, browser storage, and similar technologies to understand website performance, improve user experience, measure traffic, and help people contact the business. You can adjust your browser settings to block or delete cookies, but some website features may not work as expected.

When We Share Information

We may share information with trusted service providers who help us operate the website, host data, deliver email or text messages, manage forms, provide analytics, support scheduling, process business records, or perform other services for the business. Mobile carriers and messaging providers receive only the information reasonably needed to deliver and support requested communications. We may also share information when required by law, to protect our rights, to prevent fraud or abuse, or as part of a business transfer.

We do not sell customer information to data brokers. Mobile information and SMS opt-in data are not sold, rented, or shared with third parties for their own marketing or promotional purposes.

How Long We Keep Information

We keep information only as long as reasonably needed for service, communication, consent documentation, legal, tax, warranty, safety, dispute, and business record purposes. The exact retention period depends on the type of information and why it was collected.

Your Choices

You may request access to, correction of, or deletion of personal information we maintain about you, subject to legal and business record requirements. Reply STOP to opt out of text messages or contact us using the details below. Reply HELP for texting assistance. You may also ask us to stop non-essential marketing messages.

Children's Privacy

This website is intended for homeowners, property owners, businesses, and adults requesting painting service. We do not knowingly collect personal information from children under 13.

Security

We use reasonable safeguards to protect information, but no website, email system, text message, or internet transmission is completely secure. Please do not send highly sensitive information through the website form.

Third-Party Links

This website may link to third-party sites such as Google Maps, social media profiles, review platforms, payment tools, or partner websites. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact Puffin Painting.